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Terms of Service

1. Scope of Service

The "Japanese Mastery & Strategy Program" includes:

  • 12 x 50-minute 1:1 Custom Lessons (ZOOM).

  • 3 x 60-minute 1:1 Strategy Sessions (ZOOM).

  • Session recordings and access to learning materials.

  • Email/Chat support for progress updates and study-related inquiries.

2. Communication Policy (Boundary Setting)

  • Response Time: I am committed to providing thoughtful feedback. Please allow up to 24 hours for a response to emails or chat messages (excluding weekends and Japanese public holidays).

  • Support Scope: Support is intended for study-related questions, progress tracking, and strategic guidance within the scope of our program.

3. Scheduling & Cancellation Policy

  • Cancellations/Rescheduling: Please notify me / reschedule / cancel at least 24 hours in advance. Sessions cancelled with less than 24 hours' notice will be marked as "used."

  • A session is also considered missed with no refunds if you are more than 10 minutes late to each lesson / call.

  • Punctuality: If you are late, the session will still conclude at the original scheduled time to ensure my availability for subsequent clients.

  • Provider-Initiated Rescheduling: In unforeseen circumstances, the service provider may request to reschedule a lesson or call. In such cases, I will provide you with as much notice as possible and work with you to find a convenient alternative time..

4. Payment & Refund Policy

  • Payment: The program fee is due in full prior to the start of the program, unless a payment plan is explicitly agreed upon in writing.

  • Refund Policy: Due to the personalized and intensive nature of this coaching program, all fees are non-refundable once the program has commenced. However, I am fully committed to your success and will work with you to adjust our strategy should you face any challenges.

  • Refund Policy: I am fully committed to your success. If you are not satisfied with the program, please contact me within 30 days of the start date. We will hold a brief meeting to review your learning progress and feedback. If we determine that the program is not the right fit for your needs, I will process a refund minus the cost of the sessions already conducted.

5. Confidentiality, Intellectual Property & Feedback

Confidentiality & Intellectual Property:

  • All materials provided (planners, portfolios, recorded sessions) are for your personal use only and may not be shared or distributed.

  • Your personal information and progress details will be kept strictly confidential.

Open Feedback & Communication:

  • I am committed to continuous improvement and value your honest feedback. You are encouraged to share your thoughts, challenges, and comments regarding the program at any time.

  • With your permission, I may occasionally share your success stories or constructive feedback to help others understand the value of this program. This will always be done with your prior consent, and I will strictly respect your privacy preferences regarding the use of your name or specific details.

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